New Zealand Hotel & Accommodation FAQ
 

Who We Are

We offer quality budget and affordable accommodation in hotels, motels and apartments in New Zealand accommodations to suit every type of tourist, from budget and standard to luxury class of accommodation and services. We can help you choose the right accommodation to suit your needs, whether staying a night or two, longer, or even permanently.

We can also provide a wide variety of travel assistance as well; rental cars, bus and ferry tickets, as well as activities throughout New Zealand.

Remember about booking early too as New Zealand tourist numbers in bound tourism has increased enormously.

Between November and April are peak tourist months. June through to October can also be busy due to skiing seasons and international sporting events.

Auckland now has a world class entertainment centre which attracts a lot of overseas artists and conferences so other periods may be heavily booked at times.
 

Payment

You must make payment for accommodation booked on the site at the time of booking and you agree to make payment via a debit to your nominated credit card. The amount debited will (subject to the following) be the amount shown on our booking page prior to you clicking the "Pay Now" button on that page. Depending upon the currency of the booking, your credit card's currency and the country in which your card was issued, your credit card provider may impose foreign exchange fees and other fees which are in accordance with your arrangements with that credit card provider.

Changes to Bookings

If you want to change any details of your booking, you must contact Easystay NZ Ltd info@easystay.co.nz or within New Zealand 0800 8888 06 From overseas 649 5235380 or SKYPE easystay. We will do our best to assist you, but cannot guarantee that changes can be made. Please note that:

• "bookings at certain accommodation providers, or in certain time periods, or for certain room types cannot be cancelled or changed; and
  
• "some accommodation providers may permit cancellations or changes but this may involve that accommodation provider imposing a charge

Age

You must be at least 18 years of age to make a booking of any accommodation displayed on our site.

Requirements upon Check-in

We do not provide your credit card details to any accommodation provider and as such you will be required to provide a credit card imprint or equivalent at check-in to cover incidental charges.

The person registering at check-in must be at least 18 years of age.

In addition, to eliminate identity fraud, the accommodation provider will ask you to provide photo ID at check-in to ensure that your identity matches the booking identity. A record and/or copy of this photo ID may be retained by the accommodation provider to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of disputation. This identification information may be supplied to us by the accommodation provider.

Site Information

We make every effort to ensure all information displayed on our site is accurate; however, as considerable information is accessed from our accommodation partners, we are unable to guarantee the accuracy of all information nor are we able to guarantee that the site is free of errors or faults. We reserve the right to change information displayed on our site (including these terms and conditions) at any time without notice to you.

Liability

Without affecting any of your statutory rights that cannot be lawfully excluded, we will not be liable for any losses, damages, liability, claims or expenses (whatsoever and irrespective of whether direct, indirect, consequential) arising from the use of or connected with our site or any products or services purchased on our site. We make no warranty or representation as to the fitness or suitability of any product or service displayed on our site. We sell accommodation from inventory supplied by each accommodation provider and we do not over-sell that inventory (we cannot accept liability for unavailability of rooms caused by an accommodation provider over-selling its own inventory).

Fairness

We always try to settle any issues or complaints quickly and fairly. Any correspondence should be sent to Attention: Customer Service, Easystay NZ Ltd 236 Great South Road Auckland New Zealand or by email to info@easystay.co.nz

Copyright

mages and content on the www.easystay.co.nz site may not be copied, saved or used in any format other than as incidental to your permitted use of the site.

General

These terms and conditions are governed by the laws of New Zealand. We receive payments from our accommodation suppliers for the provision of our booking service. All references to "we", "our" and "us" are references to Easystay NZ Ltd.